PRIVACY
POLICY.

1. About Us

Keynes Roofing Centre Ltd is an independent roofing merchant based in Old Wolverton, Milton Keynes.

This privacy policy explains how we handle personal information provided to us through our website and when you contact us.

2. Information We May Collect

When you contact Keynes Roofing Centre, request a quote or make an enquiry, we may collect information including:

• Your name.
• Your company name, where applicable.
• Your email address.
• Your telephone number.
• Details of your enquiry or materials requirements.
• Your preferred method of contact.
• Information you provide during subsequent communications with us.

Our website hosting provider may also process basic technical information associated with visits to the website, such as IP addresses, browser information and server logs.

3. How We Use Your Information

We may use the information you provide to:

• Respond to enquiries.
• Prepare quotations.
• Provide information about roofing products and availability.
• Contact you regarding an existing enquiry, quotation or order.
• Provide customer service.
• Maintain appropriate business and administrative records.
• Protect our website and systems from misuse or security threats.

We do not use information submitted through the website contact form to send unrelated marketing communications unless there is an appropriate basis for doing so.

4. Our Legal Basis for Processing

Depending on the circumstances, we may process personal information because it is necessary to respond to your request, to take steps towards entering into or performing a contract, to comply with a legal obligation, or because we have a legitimate business interest in dealing with customer enquiries and operating our business.

5. Sharing Your Information

We do not sell your personal information.

Information may be processed by service providers that support the operation of our business or website, such as website hosting and email providers.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.

6. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records and meeting legal, accounting or regulatory requirements.

Retention periods may therefore vary depending on the nature of the enquiry, transaction or record.

7. Cookies & Website Tracking

This website does not currently use advertising or marketing cookies.

Our website hosting provider may use technical functionality necessary to operate, secure and deliver the website.

If we introduce analytics, advertising or other non-essential tracking technologies in the future, we will review this policy and introduce appropriate cookie information and controls where required.

8. Your Data Protection Rights

Under UK data protection law, depending on the circumstances, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain processing.
• Request transfer of certain information where applicable.

If you wish to exercise a data protection right, please contact us using the details shown on this page.

9. External Websites

Our website may contain links to external websites, such as mapping services.

We are not responsible for the privacy practices of external websites. You should review the privacy information provided by the relevant website or service.

10. Complaints

If you have concerns about how we handle your personal information, please contact Keynes Roofing Centre in the first instance so that we can try to resolve the matter.

You also have the right to raise a concern with the UK's data protection regulator, the Information Commissioner's Office (ICO).

Further information is available from the Information Commissioner's Office .

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our website, business practices or legal requirements.

The latest version will be published on this page.

Last updated: October 2026